Privacy Policy

Last updated: January 20, 2026

Silicon Harbor Business Services, Inc. ("Company," "we," "us," or "our") operates the Charles marketing website and the Charles application (collectively, the "Services"). We are committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use the Services.

1. Who We Are

Company: Silicon Harbor Business Services, Inc.
Location: Mount Pleasant, South Carolina 29466, United States
Website: https://www.shbsusa.com
Contact: info@shbsusa.com

If you have questions about this Privacy Policy or our data practices, please contact us using the information above.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our marketing website
  • Users who create accounts and use the Charles application
  • Communications and interactions related to the Services

This Policy does not apply to third-party websites or services that may be linked from the Services.

United States Only

This Privacy Policy applies solely to individuals located in the United States. The Services are offered only to users located in the United States, and we do not knowingly collect or process personal information from individuals located outside the United States.

3. Information We Collect

A. Information You Provide Directly

We may collect information you choose to provide, including:

  • Name
  • Email address
  • Company or business name
  • Contact form messages or support inquiries
  • Account credentials (such as email and password or single sign-on identifiers)
  • Billing and licensing information (excluding full payment card numbers)

B. Application and Operational Data

When you use the Charles application, we may process and store data necessary to provide the Services, including:

  • Accounting platform data (such as QuickBooks Online company information)
  • Payment processor data (such as payout and transaction metadata)
  • Transaction-related information (amounts, dates, identifiers, references)
  • Configuration, reconciliation, and audit-support data generated by the application

This data is processed solely to provide, maintain, and improve the Services.

C. Automatically Collected Information

We may automatically collect limited technical information, such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and usage patterns

IP address information is used solely for security, fraud prevention, and operational purposes.

We do not currently use third-party analytics platforms, advertising trackers, or marketing cookies beyond what is necessary for basic operation and security.

4. Cookies and Tracking Technologies

We may use essential cookies or similar technologies required for the operation, security, and functionality of the Services.

At this time:

  • We do not use advertising or remarketing cookies.
  • We do not use third-party analytics tracking.

If this changes in the future, this Privacy Policy will be updated accordingly.

5. How We Use Information

We use collected information to:

  • Provide and operate the Services
  • Create and manage user accounts
  • Process licensing and billing
  • Perform reconciliations and generate application outputs
  • Communicate with users regarding support, updates, or service notices
  • Maintain security, prevent fraud, and enforce our terms
  • Comply with legal and regulatory obligations

We do not sell personal information.

6. How We Share Information

We may share information only in the following circumstances:

  • With trusted service providers who assist us in operating the Services, subject to confidentiality and data-protection obligations
  • To comply with legal requirements, court orders, or lawful requests by authorities
  • To protect the rights, property, or safety of the Company, our users, or others
  • In connection with a business transaction such as a merger, acquisition, or asset sale

We do not share personal information for advertising purposes.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Fulfill contractual and legal obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the data and applicable requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No system can be guaranteed 100% secure, but we take data protection seriously and continually review our safeguards.

9. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at info@shbsusa.com. We will respond to requests in accordance with applicable law.

10. Data Processing Location

The Services are intended for use only by individuals and entities located in the United States. Personal information processed in connection with the Services is processed in the United States. We do not intentionally transfer personal information internationally.

11. Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the policy was most recently revised. Material changes will be reflected on this page.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Silicon Harbor Business Services, Inc.
Mount Pleasant, SC 29466
Email: info@shbsusa.com